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Resellers & Business

Telephone Systems & Contact Centres

Enhance Customer Engagement with Integrated Communication Solutions.

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What We Offer

Unified Contact Centre Solutions for Dynamic Customer Interactions

At Unified Microsystems, we deliver comprehensive telephone systems and contact center solutions designed to prioritize customer experience. Our offerings integrate voice, email, instant messaging, and social media, ensuring seamless communication across channels. With advanced CRM integration, voice recording, and IVR flows, we enable businesses to enhance customer loyalty, reduce costs, and improve operational efficiency.

Omni-Channel Communication
Unified communication channels including phone, email, instant messaging, and social media.
Advanced CRM Integration
Seamless integration with leading CRMs like Salesforce and Microsoft, presenting customer data instantly.
Proactive Customer Engagement
Tools for proactive outreach, relationship building, and issue resolution before they escalate.
Scalable Deployment Options
Flexible setups from single-location on-premise solutions to multi-site and remote work environments.
Comprehensive Call Management
Features like call accounting, voice recording, and IVR flows to enhance call handling.
Business Intelligence & Analytics
Real-time dashboards, detailed analytics, and customizable reports for data-driven decision-making.
What we offer

Tailored Solutions for You

Welcome to Unified Microsystems, your trusted partner for comprehensive IT solutions. With a legacy of excellence since 2008 and offices in the UAE and Philippines, we offer a wide range of services tailored to meet your unique business needs.

Turnkey IT Support
Turnkey IT Support
IT Fitout & Infrastructure
IT Fitout & Infrastructure
Office Setup & IT Fitout
Office Setup & IT Fitout

IT Fitout & Infrastructure

Our IT Fitout & Infrastructure services are designed to establish and optimize the technological framework of your organization
Hardware Procurement
Data Center Setup
IT Infrastructure Audits
Network Design & Implementation
Infrastructure Optimization
Technology Upgrades & Migration

IT Fitout & Infrastructure

Our IT Fitout & Infrastructure services are designed to establish and optimize the technological framework of your organization
Hardware Procurement
Data Center Setup
IT Infrastructure Audits
Network Design & Implementation
Infrastructure Optimization
Technology Upgrades & Migration

IT Fitout & Infrastructure

Our IT Fitout & Infrastructure services are designed to establish and optimize the technological framework of your organization
Hardware Procurement
Data Center Setup
IT Infrastructure Audits
Network Design & Implementation
Infrastructure Optimization
Technology Upgrades & Migration
Benefits & Features

Elevate Your Customer Experience with Our Contact Centre Solutions

Our telephone and contact center solutions are built to transform your customer interactions, improving service efficiency and satisfaction. By leveraging advanced technologies and deep CRM integration, businesses can deliver personalized experiences that drive customer loyalty and enhance operational performance.

01
Enhanced Customer Satisfaction

Provide personalized greetings and fast service by instantly accessing customer information and history.

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02
Increased Agent Efficiency

Reduce manual tasks and improve response times with automated data display and call handling.

Tailored Solutions
03
Proactive Service Monitoring

Track and manage service levels with real-time alerts for breaches, optimizing call flow management.

Client Centric Approach
04
Data-Driven Insights

Utilize detailed reports and analytics to assess performance, refine strategies, and ensure continuous improvement.

24/7 customer support
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Tailored Solutions
Client Centric Approach
24-7 customer support
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Our Projects

Our Major Projects

Explore detailed accounts of our major projects, showcasing how our tailored IT solutions have driven success and innovation for our clients

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MIRAGE LEISURE AND DEVELOPMENT
MIRAGE LEISURE AND DEVELOPMENT
A PROJECT DESIGNED AND BUILT IN A TIMELY MANNER

Client: MIRAGE LEISURE AND DEVELOPMENT
Industry: Leisure and Development
Address: Emaar Business Park, Dubai
Country: UAE
Completed on: 2022

CAT6 deployment
Deployment of a seamless video conferencing system
Network equipment refresh
ULA
ULA
GETTING THE BEST TECHNOLOGY EXPERIENCE AND BEACHSIDE VIEW WITH UNIFIED’S STATE-OF-THE-ART IT SOLUTION DESIGNED FOR ULA

Client: ULA
Industry: Restaurant/Bar
Address: Dukes The Palm, a Royal Hideaway Hotel Palm Jumeirah, Dubai
Country: UAE
Completed on: 2021

Design and execute CAT6 cabling
Design and execute a secure CCTV solution
Supply and install an IP telephony solution
Supply and install a secure network and Wi-Fi solution, along with a social Wi-Fi solution for guest login
Supply and install a dedicated server for the POS system
REBOUND ELECTRONICS
REBOUND ELECTRONICS
A PROJECT DESIGNED AND BUILT WITHIN THE CLIENT’S GLOBAL STANDARD.

Client: REBOUND ELECTRONICS
Industry: Electronics
Address: JLT, Dubai
Country: UAE
Completed on: 2022

Supply and installation of CAT6A across 10,000 sq ft
60-user office relocation
Background music
CCTV system
Access control system
UNISON
UNISON
A HIGH-END SOLUTION FOR THE FUTURE OF CRYPTOCURRENCY

Client: UNISON
Industry: Investment Firm
Address: Park Heights Square 1, Dubai Hills Estate
Country: UAE
Completed on: 2022

Supply and install a temporary network solution to prevent a wider project delay
Supply and Installation of a high-end networking infrastructure
Supply and install a Wi-Fi solution with the use of heat mapping
IKEA PHILIPPINES
IKEA PHILIPPINES
A SUCCESSFUL BUILDING MANAGEMENT SOLUTION FOR THE LARGEST IKEA STORE.

Client: IKEA PHILIPPINES
Industry: Manufacturer
Address: IKEA, Manila, Philippines
Country: Philippines
Completed on: 2022

Air conditioning control
Lighting control
Fire detection
Smoke control system
GIVAUDAN
GIVAUDAN
CRESTON AUTOMATION INSPIRES BREAKTHROUGH CREATIONS IN SCENT AND BEAUTY

Client: GIVAUDAN
Industry: F&B Exporter
Address: Concord Tower King Salman Bin Abdul Aziz Al Saud Street, Dubai
Country: UAE
Completed on: 2023

Design, supply, and deployment of a Crestron-based automation system for the café
Automation of lighting, blinds, and LED screens
Background music
HORIZONTAL INTEGRATION UAE
HORIZONTAL INTEGRATION UAE
PROVIDING THE BEST EXPERIENCE FOR THIS RISING DIGITAL EXPERIENCE AGENCY.

Client: HORIZONTAL
Industry: Consulting/Business Services
Address: Office Park Building - Block D 2nd Floor - Al Sufouh - Al Sufouh 2
Country: UAE
Completed on: 2022

Design, supply, and deployment of a CAT6A structured cabling system and door access system
Design, supply, and deployment of a fully automated background music system
DUBAI RACING CLUB
DUBAI RACING CLUB
THE UNIFIED TEAM PROVIDED A TURNKEY IT SOLUTION FOR DUBAI RACING CLUB; A PROJECT THAT NEEDS SPEED AND RIGHT DIRECTION.

Client: DUBAI RACING CLUB
Industry: Sports Club
Address: Meydan Racecourse, Al Meydan Rd - Nad Al Sheba - Nad Al Sheba 1 - Dubai
Country: UAE
Completed on: 2021

CAT6 structured cabling
Audio-visual design and implementation using seamless video conferencing technology
CCTV security system
Access control system
Secure network and Wi-Fi implementation

Ready to get started?

Contact us today for a personalized quote and discover how our innovative IT solutions can revolutionize your organization.

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Philippines Branch
1701, West Trade Center 132 West Ave, Quezon City, Metro Manila, Philippines+63 2 8234 9119