Telephone Systems & Contact Centres

Enhance Customer Engagement with Integrated Communication Solutions.

Request a Quote

What We Offer

Unified Contact Centre Solutions for Dynamic Customer Interactions

At Unified Microsystems, we deliver comprehensive telephone systems and contact center solutions designed to prioritize customer experience. Our offerings integrate voice, email, instant messaging, and social media, ensuring seamless communication across channels. With advanced CRM integration, voice recording, and IVR flows, we enable businesses to enhance customer loyalty, reduce costs, and improve operational efficiency.

Omni-Channel Communication

Unified communication channels including phone, email, instant messaging, and social media.

Advanced CRM Integration

Seamless integration with leading CRMs like Salesforce and Microsoft, presenting customer data instantly.

Proactive Customer Engagement

Tools for proactive outreach, relationship building, and issue resolution before they escalate.

Scalable Deployment Options

Flexible setups from single-location on-premise solutions to multi-site and remote work environments.

Comprehensive Call Management

Features like call accounting, voice recording, and IVR flows to enhance call handling.

Business Intelligence & Analytics

Real-time dashboards, detailed analytics, and customizable reports for data-driven decision-making.

Benefits & Features

Elevate Your Customer Experience with Our Contact Centre Solutions

Our telephone and contact center solutions are built to transform your customer interactions, improving service efficiency and satisfaction. By leveraging advanced technologies and deep CRM integration, businesses can deliver personalized experiences that drive customer loyalty and enhance operational performance.

Our Projects

Explore detailed accounts of our major projects, showcasing how our tailored IT solutions have driven success and innovation for our clients

View All

MIRAGE LEISURE AND DEVELOPMENT

A PROJECT DESIGNED AND BUILT IN A TIMELY MANNER

Client: MIRAGE LEISURE AND DEVELOPMENT
Industry: Leisure and Development
Address: Emaar Business Park, Dubai
Country: UAE
Completed on: 2022

CAT6 deployment

Deployment of a seamless video conferencing system

Network equipment refresh

ULA

GETTING THE BEST TECHNOLOGY EXPERIENCE AND BEACHSIDE VIEW WITH UNIFIED’S STATE-OF-THE-ART IT SOLUTION DESIGNED FOR ULA

Client: ULA
Industry: Restaurant/Bar
Address: Dukes The Palm, a Royal Hideaway Hotel Palm Jumeirah, Dubai
Country: UAE
Completed on: 2021

Design and execute CAT6 cabling

Design and execute a secure CCTV solution

Supply and install an IP telephony solution

Supply and install a secure network and Wi-Fi solution, along with a social Wi-Fi solution for guest login

Supply and install a dedicated server for the POS system

REBOUND ELECTRONICS

A PROJECT DESIGNED AND BUILT WITHIN THE CLIENT’S GLOBAL STANDARD.

Client: REBOUND ELECTRONICS
Industry: Electronics
Address: JLT, Dubai
Country: UAE
Completed on: 2022

Supply and installation of CAT6A across 10,000 sq ft

60-user office relocation

Background music

CCTV system

Access control system

UNISON

A HIGH-END SOLUTION FOR THE FUTURE OF CRYPTOCURRENCY

Client: UNISON
Industry: Investment Firm
Address: Park Heights Square 1, Dubai Hills Estate
Country: UAE
Completed on: 2022

Supply and install a temporary network solution to prevent a wider project delay

Supply and Installation of a high-end networking infrastructure

Supply and install a Wi-Fi solution with the use of heat mapping

IKEA PHILIPPINES

A SUCCESSFUL BUILDING MANAGEMENT SOLUTION FOR THE LARGEST IKEA STORE.

Client: IKEA PHILIPPINES
Industry: Manufacturer
Address: IKEA, Manila, Philippines
Country: Philippines
Completed on: 2022

Air conditioning control

Lighting control

Fire detection

Smoke control system

GIVAUDAN

CRESTON AUTOMATION INSPIRES BREAKTHROUGH CREATIONS IN SCENT AND BEAUTY

Client: GIVAUDAN
Industry: F&B Exporter
Address: Concord Tower King Salman Bin Abdul Aziz Al Saud Street, Dubai
Country: UAE
Completed on: 2023

Design, supply, and deployment of a Crestron-based automation system for the café

Automation of lighting, blinds, and LED screens

Background music

HORIZONTAL INTEGRATION UAE

PROVIDING THE BEST EXPERIENCE FOR THIS RISING DIGITAL EXPERIENCE AGENCY.

Client: HORIZONTAL
Industry: Consulting/Business Services
Address: Office Park Building - Block D 2nd Floor - Al Sufouh - Al Sufouh 2
Country: UAE
Completed on: 2022

Design, supply, and deployment of a CAT6A structured cabling system and door access system

Design, supply, and deployment of a fully automated background music system

DUBAI RACING CLUB

THE UNIFIED TEAM PROVIDED A TURNKEY IT SOLUTION FOR DUBAI RACING CLUB; A PROJECT THAT NEEDS SPEED AND RIGHT DIRECTION.

Client: DUBAI RACING CLUB
Industry: Sports Club
Address: Meydan Racecourse, Al Meydan Rd - Nad Al Sheba - Nad Al Sheba 1 - Dubai
Country: UAE
Completed on: 2021

CAT6 structured cabling

Audio-visual design and implementation using seamless video conferencing technology

CCTV security system

Access control system

Secure network and Wi-Fi implementation

Ready to get started?

Contact us today for a personalized quote and discover how our innovative IT solutions can revolutionize your organization.

Telephone Systems & Contact Centres

Unified Contact Centre Solutions for Dynamic Customer Interactions

Tailored Solutions for You

IT Fitout & Infrastructure

IT Fitout & Infrastructure

IT Fitout & Infrastructure

Elevate Your Customer Experience with Our Contact Centre Solutions

Our Projects

Ready to get started?

Get in touch

Quick links

Managed Services

IT Fitout & Infrastructure

Enterprise Solutions

Automation Solutions

Social

Legal

UAE Branch

Philippines Branch